Reference

Check How We Handle Your Data and Account

This page covers how prani manages your personal information, account access and payment data when you use bKash, Nagad or Rocket to fund your wallet.

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prani Check How We Handle Your Data and Account
HOW WE PROTECT YOU

Explore Our Data and Security Practices

We handle your account and payment information with a defined set of practices. Each item below explains a specific part of how we store, use and let you control your data — because knowing the process matters more than vague promises.

Data Encryption

All data moving between your device and our servers travels through encrypted channels. Your bKash, Nagad or Rocket wallet references are stored in encrypted form at rest, meaning raw numbers are never visible to internal staff reviewing account logs.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your language and layout choices. No advertising tracker cookies are placed. You can clear cookies from your browser settings at any time without losing account data.

Account Security

Your account is protected by a PIN and OTP verification on each login from a new device. If you lose access, identity verification through your registered mobile number restores control. We never ask for your PIN through chat or email.

Data Retention

We keep transaction records and personal details for the minimum period required to resolve disputes and comply with applicable law. Once that period passes, data is anonymised or deleted. You can request early deletion where no legal hold applies.

Who to Contact

For any data-related request — access, correction, deletion — use live chat, email or the in-account request form. Reference your account ID so we can locate records quickly. We aim to action valid requests within one working day.

Change Requests

If our legal terms or privacy practices change materially, we notify you through email and in-account alerts. You have at least seven days to review changes before they take effect, and you can withdraw funds if you disagree with updated terms.

POLICY CONTACT PATHS

Open a Channel When You Have Legal Questions

If something about our legal terms or data handling needs clarification, there are direct ways to reach us. We keep these channels staffed so policy queries do not sit unanswered, and you can raise a data access request through any of them.

Live Chat Tap the chat icon on any page to connect with a support agent. Policy-related questions — data deletion, account closure, eligibility — are flagged for priority handling so you get a direct answer without being redirected.
Email Support Send your question to our support address listed in your account panel. We respond to legal and data queries within one working day. Attach your account ID so we can locate records without asking follow-up questions.
In-Account Request Head to your account settings, find the legal section, and submit a formal request there. This logs your query with a reference number you can track, and it routes directly to the team that handles data and policy matters.

Get Answers About Policy, Data and Access

These are the questions we hear most from account holders about their rights, our data practices and how eligibility works. Each answer is specific to how prani operates.

We collect your name, mobile number, email address and the wallet reference you use for deposits through bKash, Nagad or Rocket. Transaction amounts and timestamps are stored for verification and dispute handling. We do not collect location data beyond what your IP reveals at login.

Yes. Submit a deletion request through live chat, email or the in-account legal section. We action valid requests within one working day unless a legal hold or unresolved dispute prevents it. Once processed, your data is permanently removed from active systems.

Access to prani depends on your local law and the eligible regions where our services operate. We do not block specific cities, but regulatory conditions in your area determine whether account creation and use are permitted. Check local requirements before proceeding.

Session cookies maintain your login state. Preference cookies remember your chosen layout and language. We do not place third-party advertising trackers. You can disable cookies in your browser settings, though doing so may require you to log in again each session.

When we update terms materially, you receive an email and in-account notice at least seven days before the change takes effect. During that window you can withdraw your full balance through bKash, Nagad or Rocket without restriction. After the notice period, continued use means acceptance.

On each new-device login, we send an OTP to your registered mobile number. Enter it alongside your PIN to access your account. If you change your number, contact support with your account ID and we will guide you through re-verification using your original registration details.

We do not sell or share personal data with unrelated third parties. Payment processors — bKash, Nagad, Rocket — receive only the minimum transaction data needed to clear your deposit or withdrawal. No marketing data is passed to external advertisers.

Records are retained for the minimum period needed for dispute resolution and any applicable legal requirement. After that window closes, transaction data is anonymised or deleted. You can ask us what retention period applies to your specific records through the in-account request form.

Contact live chat immediately with your account ID. We freeze the account to prevent further transactions, then begin a verification process using your registered mobile number. Once identity is confirmed, access is restored and any unauthorised changes are reversed where possible.

Submit a data access request through the in-account legal section or by emailing support with your account ID. We compile a readable summary of your stored personal and transaction data and deliver it to your registered email within one working day of verification.

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