Reference

Check the Terms That Cover Your prani Account

These Terms & Conditions set out what we expect from you and what you can expect from us when you use prani. They cover everything from account creation and deposit handling through bKash, Nagad, or Rocket to how we manage disputes.

Account obligationsDeposit & withdrawal termsDispute resolution processEligibility by regionbKash, Nagad, Rocket policies
Browse the Lobby Read FAQ
prani Check the Terms That Cover Your prani Account
POLICY CONTACT PATHS

Reach Us About Any Terms Query Here

If anything in these conditions is unclear, or if you want to raise a dispute, our support channels are available to walk you through it. We handle terms-related queries with priority routing so your concern reaches someone who can actually resolve it, not just acknowledge it. Reach out through any of the paths below and reference your account ID for faster handling.

Live Chat Open the chat widget from any page on prani. Terms and policy queries are flagged for priority handling, so you connect with an agent who can address account rules, withdrawal holds, or eligibility questions directly without transfer delays.
Email Support Send your query to our support address with your registered account email. Include your account ID and a clear description of the clause or situation in question. We aim to respond within a reasonable timeframe and will reference the specific term number in our reply.
bKash / Nagad / Rocket Payment Issues For deposit or withdrawal problems tied to your mobile wallet, contact us with the transaction ID from your bKash, Nagad, or Rocket app. We cross-check against our payment logs and resolve discrepancies by working directly with the payment provider on your behalf.
HOW WE HANDLE TERMS

Browse How We Enforce and Protect These Conditions

We operate these terms with a straightforward principle: clarity for you, accountability for us. Every policy decision we make — from data retention to account closure — follows a documented internal process. Here is how we handle the key areas that affect your account, your data, and your rights under these conditions.

Data Retention

We retain personal data only for as long as your account is active or as required by applicable law. Once you request account closure and any pending transactions clear, we initiate data deletion within our standard retention window.

Cookie Usage

Cookies on prani serve functional and analytical purposes. We use session cookies to keep you logged in and analytics cookies to understand traffic patterns.

Account Security

Your account is protected by your password and, where enabled, OTP verification sent to your registered mobile number. We never ask for your password via chat or email.

Modification Rights

We may update these terms at any time. When we do, we post the revised version on this page with a new effective date.

Contact for Changes

If you want to request changes to your stored data, update your registered payment wallet, or dispute a clause, email our support team referencing your account ID.

Dispute Escalation

If initial support does not resolve your concern, you can escalate through our internal complaints process. We assign a case reference number and commit to providing a substantive response.

Get Answers to Common Terms Questions

Below are the questions we hear most often about these Terms & Conditions. Each answer points you to the specific policy area involved so you know exactly where you stand.

Eligibility depends on your local law and the eligible regions we serve. You must be of legal age in your jurisdiction and able to verify your identity. We do not accept accounts from restricted territories, and it is your responsibility to confirm access is lawful where you reside.

No. One account per person, per household, per device, and per IP address. If we detect duplicate accounts, we reserve the right to close all but one and forfeit balances on duplicates. This rule protects fair use across the platform.

If your bKash transfer completes on your end but does not reflect in your prani wallet, contact support with the transaction ID from your bKash app. We reconcile against our payment logs and credit your account once the transfer is confirmed by the provider.

No. Withdrawals must return to the same Nagad wallet used for deposit. This policy exists for security and anti-fraud compliance. If you need to change your registered wallet, contact support and complete the identity verification process before requesting a new withdrawal route.

Material changes that affect deposits, withdrawals, or eligibility trigger an email notification to your registered address before they take effect. Minor operational updates are posted on this page with a new effective date. We recommend checking this page periodically.

We may request a government-issued ID, proof of address, and confirmation that your bKash, Nagad, or Rocket wallet is registered in your name. Provide these within the timeframe specified in our request — failure to do so may result in a temporary account hold until verification completes.

We share data only where necessary for payment processing with bKash, Nagad, or Rocket, for legal compliance, or with service providers who operate under strict data-handling agreements. We do not sell your personal information to marketing third parties.

Contact support via live chat or email and request permanent closure. We process any pending withdrawals first, then deactivate the account. Data deletion follows our retention schedule. You will receive confirmation once closure and data removal are complete.

Depending on the severity, we may issue a warning, suspend your account temporarily, or close it permanently with forfeiture of remaining balance. We explain the specific clause breached and give you the opportunity to respond before final action in most cases.

Yes. Contact support with your account ID and the decision you want to challenge. We assign a case reference, review the situation against the relevant clause, and provide a written outcome. If unresolved, you can escalate through our internal complaints process as described in these conditions.

Related pages

prani Bangladesh prani Login prani App Football BalMoney Spinner Star