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How prani Handles Your Personal Information

We keep your account data private and explain exactly what we collect, why we store it, and how you can request changes.

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DATA HANDLING DETAILS

Explore How We Protect and Manage Your Information

We break data handling into six clear areas so you know exactly what happens at each stage. From the moment you enter your mobile number at registration through to when you request full account deletion, these are the practices we follow consistently.

Data We Collect

We store your name, mobile number, email, wallet identifiers for bKash, Nagad or Rocket, device model, OS version, IP address and transaction history. Nothing beyond what is necessary to run your account and process payments securely.

Cookie and Tracking Use

Our platform uses session cookies to keep you logged in and preference cookies to remember language or lobby layout choices. Analytics cookies collect anonymised browsing patterns. You can clear cookies through your mobile browser settings at any time.

Account Security Measures

Passwords are hashed and never stored in plain text. Login attempts from unrecognised devices trigger an OTP sent to your registered number. Failed verification locks the session until you confirm through your linked bKash, Nagad or Rocket wallet.

Data Retention Period

Active account data is retained for as long as your account remains open. After you request closure, we keep records only for the minimum period required by applicable regulations in eligible regions, then permanently delete them from our servers.

Third-Party Sharing

We share data only with payment processors handling your bKash, Nagad or Rocket transactions and with fraud-prevention services. These partners receive the minimum information needed to complete the specific task. We never sell your data.

How to Request Changes

You can ask us to correct, export or delete your personal data at any time. Log into your account, open settings, and select the data request option. Alternatively, contact live chat with your registered mobile number and our team will process it directly.

PRIVACY CONTACT PATHS

Open a Channel for Privacy Requests

If you have questions about your personal data or want to exercise your rights, reach us through any of these channels. Our team handles privacy-related enquiries with priority and aims to respond within a reasonable timeframe after confirming your identity.

Team online

Live Chat

Tap the chat icon inside your account dashboard. Identify yourself with your registered mobile number and state your privacy request. Agents can confirm what data we hold, initiate corrections, or escalate deletion requests to our data team.

Email Support

Send your request to our support email address from the same email linked to your account. Include your username and a clear description of what data action you need. We verify ownership before processing any changes to protect against unauthorised access.

Mobile Wallet Verification

For payment-specific privacy queries involving bKash, Nagad or Rocket transaction records, contact us via live chat with your wallet number ready. We cross-reference the wallet ID against our records to confirm the request is legitimate before sharing any transaction history.

Check Common Questions About Your Data Rights

These are the questions our support team receives most often about data and privacy. Each answer reflects what actually happens inside our system when you exercise a right or make a request.

At registration we ask for your name, mobile number, email and the wallet identifier for your chosen payment method such as bKash, Nagad or Rocket. Device data like phone model and IP address is captured automatically when you access the platform.

Transaction records including wallet ID, amount and timestamp are stored on encrypted servers. They are linked to your account internally but are not visible to other users or shared externally beyond the payment processor completing your deposit or withdrawal.

Yes. Contact our live chat or email support from your registered details and request full account deletion. After identity verification, we close the account and retain records only for the minimum period required by applicable local regulation before permanent removal.

We share limited data only with payment processors for bKash, Nagad and Rocket transactions and with fraud-prevention services. These partners receive the minimum needed to complete their task. We do not sell, rent or trade your personal information.

Open your account settings and edit your profile directly for fields like email or name. For changes to your registered mobile number or wallet ID, contact support via live chat with proof of ownership and they will update the record after verification.

We use session cookies for login persistence, preference cookies for layout choices and anonymised analytics cookies. You can disable non-essential cookies through your mobile browser settings, though this may affect lobby display preferences.

We confirm your identity by matching the contact channel to your registered mobile number or email. For sensitive requests like data deletion, we may ask you to confirm via OTP sent to your number or verify through your linked bKash, Nagad or Rocket wallet.

Access to our services depends on your local law and eligible regions. Your data is stored securely regardless of where you access the platform, and the same privacy protections apply whether you log in from Dhaka or another supported location.

After account closure, we retain records for the minimum period required by applicable regulations in eligible regions. Once that period expires, all personal data including transaction history, login records and wallet identifiers is permanently deleted from our systems.

If we detect unauthorised access to personal data, we notify affected accounts through their registered email and mobile number. We outline what data was involved, what steps we have taken, and what actions you should take such as changing your password immediately.

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